Refunds and Cancellations
Last updated: 11 September 2026
This policy covers MyProperti subscription payments. It applies to every plan and is written to be read in plain language, not decoded.
1. What you are paying for
MyProperti is a monthly software subscription. Your fee gives you access to the platform — enquiry capture, AI scoring, the pipeline, ad copy generation and message drafting — for the month you have paid for.
Your advertising spend is separate and is never paid to us. When you run a campaign, Meta, Google or another platform charges your own payment method directly. We do not collect, hold or refund advertising budgets. This policy covers only the MyProperti subscription fee.
2. Free trial
New accounts start with a 14-day free trial. No card is required to begin. You are not charged anything during the trial, and if you decide not to continue, you simply do not subscribe — there is nothing to cancel and nothing to refund.
3. Cancelling your subscription
You can cancel at any time from Settings → Subscription in the app, or by emailing hello@myproperti.in from your registered address.
Cancellation takes effect at the end of your current billing period. You keep full access until that date, and you are not charged again after it.
4. Refunds
Subscription fees are charged monthly in advance and are generally non-refundable for the period already begun, because the service is available to you throughout that month.
We will, however, refund you in these situations:
- Duplicate or accidental charge — refunded in full, no questions asked.
- Charged after you cancelled — refunded in full.
- The platform was unavailable for an extended period during your billing month due to a fault on our side — refunded pro rata for the days affected.
- You were charged the wrong amount — the difference is refunded.
If you believe any of these apply, write to us. We would rather resolve it directly than have you raise a dispute with your bank.
5. How to request a refund
Email hello@myproperti.in from your registered address with your registered mobile number and the date and amount of the charge.
We respond within 3 working days. Approved refunds are processed within 5 to 7 working days, and reach your original payment method within your bank's usual timeline — typically 5 to 10 working days after that.
6. Commission on closed deals
Where a commission applies to a deal closed through a MyProperti lead, the rate is shown in your account and agreed before it takes effect. Commission is earned only on a completed transaction. If a deal falls through after commission has been invoiced but before it is paid, the invoice is cancelled. Commission already paid on a transaction that is subsequently reversed is refunded in full.
7. Failed payments
If a subscription payment fails, we retry it and notify you. Your account stays active for 7 days while this is resolved. After that it moves to read-only — your enquiry data is preserved and nothing is deleted — until payment succeeds or you tell us to close the account.
8. Price changes
If we change the price of your plan, we will tell you by email at least 30 days beforehand. The new price applies from your next billing period. You are free to cancel before it takes effect.
9. Contact us
Unikus Technologies (proprietor: Prerna Sharma)
Tower 10, Flat No. 0601, RPS Savana, RPS City, Sector 88, Faridabad, Haryana 121002, India
GST: 06EDCPS5683A1ZI · Udyam: UDYAM-HR-03-0134852
Email: hello@myproperti.in